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Cable TV Franchise Authority

By state statute ( Chapter 610 section 108 ), as of July 1, 2009, the Florida Department of Agriculture and Consumer Services has the sole authority to respond to all cable or video service customer complaints.  Cable franchises are now issued by the Florida Department of State, effectively eliminating local franchise authorities.

Cable rates, other than the basic services tier, are not regulated by Federal law.  All other tiers including expanded basic, digital tiers, HD programming, pay-per-view, and premium movie channels are not subject to rate regulation. 

Cable services are provided in most of Lee County by Comcast Cable and CenturyLink. These cable companies provide high definition cable and high speed internet services to the residents of Lee County. Satellite television programming providers in Lee County include Dish Network and DirecTV


Consumer Complaints

If you are having problems with your Cable TV, contact:

The Florida Department of Agriculture and Consumer Services to file a consumer complaint.

Website: http://www.800helpfla.com/complnt.html
Phone: 1-800-435-7352

You may also file a complaint with the FCC here.

Florida does not regulate internet service or VOIP (internet) phone service providers.