Cable TV Franchise Authority

By state statute ( Chapter 610 section 108 ), as of July 1, 2009, the Florida Department of Agriculture and Consumer Services has the sole authority to respond to all cable or video service customer complaints.  Cable franchises are now issued by the Florida Department of State, effectively eliminating local franchise authorities.

Cable rates, other than the basic services tier, are not regulated by Federal law.  All other tiers including expanded basic, digital tiers, HD programming, pay-per-view, and premium movie channels are not subject to rate regulation. 

Cable services are provided by Comcast Cable.  Comcast provides high definition and high speed internet services to the residents of Lee County. Other television programming providers in Lee County include Dish Network and DirecTV.

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If you are having problems with your Cable TV, Cable Internet or Cable Phone service you can contact:

The Florida Department of Agriculture and Consumer Services to file a consumer complaint.

Website: http://www.800helpfla.com/complnt.html
Phone: 1-800-435-7352

You may also file a complaint with the FCC here.